Senior IT Technician
Introduction
Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment agency specialising in IT recruitment.
I work on two types of recruitment: temporary and permanent in the Greater Montreal area.
Our team of IT experts speaks your language and works in your environment. We cover the IT, development, business intelligence and infrastructure professions.
Mission
I am currently looking for a senior IT technician for one of our clients. This is a permanent, hybrid position, with the possibility of being attached to the downtown site or the site based on the south shore. The salary offered varies according to experience ($70,000 to $80,000).
Your duties will include :
• Managing incidents and requests submitted to the helpdesk.
• Follow up tickets (incidents and requests) in coordination with end users, from their opening to their closing.
• Provide solutions to incidents or service requests in compliance with internal processing standards, ensuring that tickets are regularly updated.
• Contributing to identity and access management by creating or deleting user profiles and IT accounts, in line with customer requirements and the company's IT standards.
• Helping to manage the escalation of incidents and requests, working closely with the management teams.
• Documenting and analysing procedures and solutions. Produce technical procedures to facilitate the work of customers and support teams.
• Manage IT equipment as employees arrive and depart.
• Overseeing IT asset management and inventory, including the recycling, organisation and storage of hardware.
Your profile
• AEC or DEC in computer science
• At least 8 years' experience in a similar position
• Mastery of the Office suite, particularly in an O365 environment, and associated tools.
• Excellent knowledge of Microsoft Windows 10 and 11 systems, MS Office suites, desktops and laptops, smartphones, tablets, multifunction printers, videoconferencing services, as well as network environments (LAN/WAN implementation, support and management, TCP/IP protocol, router and switch management).
• Knowledge of Fortinet products is an asset.
• Excellent customer service skills.
• Strong analytical, troubleshooting and problem solving skills.
• Strong communication, internal customer service and relationship building skills.
• The successful candidate will be required to drive to other company sites.
The company offers a competitive salary, social benefits (group insurance, retirement savings, sick days), flexible working conditions and 3 weeks' holiday.
You can contact me at guillaumefrealle@fedit.ca
Find all our offers on www.fedit.ca
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