Order entry agent
Introduction
Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.
Mission
I'm assisting one of our clients in the distribution sector, in their search for a order entry agent
Main responsibilities:
- Record and enter customer orders on various platforms and internal management systems (ERP, CRM, etc.).
- Monitor the status of orders, checking their status and ensuring that information is correctly transmitted to the relevant teams (logistics, sales).
- Enter and update order-related information in management systems, while ensuring the quality of data entered.
- Identify and report errors or anomalies in orders, invoices or deliveries, and coordinate with other departments to resolve them.
- Record and process order returns or exchange requests, following internal procedures.
- Collaborate with logistics, sales and support teams to ensure smooth and rapid order processing.
- Check availability of products in stock when entering orders, and inform customers in the event of stock shortages or extended delivery times.
Your profile
Qualifications:
- Expertise in flooring products and installation procedures, industry certifications a plus;
- Minimum of 5 years of experience in technical product support or customer service lead role;
- Computer literacy and proficiency in Microsoft Office Suite and CRM software;
- Strong communication and interpersonal skills;
- Demonstrated leadership skills;
- Organized, detailed, versatile, responsible and reliable;
- Professional, ethical, and ability to work independently and as part of a team;
- Problem solver and ability to handle multiples files at a time.
