Customer Service - Manufacturing
Introduction
Hello ! I'm Anissa, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your world
Mission
🌟 Join the dynamic team of our client!
Our client, a leader in the design and manufacturing of hydraulic actuators, is looking for a Customer Service Representative to strengthen their team. With an international client base 🌍 and a commercial office located in Montreal 🏙️, they are committed to excellence.
🎯 Your daily mission:
You will be the ambassador of customer service, ensuring an exceptional experience for both standard and custom products, especially in the field of process automation.
Proactive 💡, organized 🗂️, and tech-savvy 💻, you will thrive within a small yet strong technical team 🤝.
🚀 Your responsibilities:
✅ Accurately process customer orders (quantities, prices, part numbers) within optimal timeframes.
✅ Verify purchase orders to ensure they align with our quotes.
✅ Address customer inquiries and resolve issues with professionalism and a smile, via phone 📞 or email 📧.
✅ Collaborate with planning and operations teams to manage backorders and delivery timelines.
✅ Review return requests 🛠️, approve those that meet criteria, and handle associated credits/debits.
✅ Build strong relationships with clients 🤝, providing quick, courteous, and precise service at every interaction.
💼 Why join our client?
✨ A friendly and stimulating work environment.
✨ The chance to be part of a cohesive and proactive team.
✨ A growing company where your ideas matter 💡.
📢 Ready to take on the challenge?
Send us your application today and contribute to exciting projects in a company where people come first! ❤️
Your profile
Perfectly Bilingual in both French and English oral and written.
Bilingualism is essential (spoken and written French and English), as the position requires daily interactions with colleagues, clients, and international partners who do not speak French.
• 3 to 5 years customer service experience within a manufacturing environment.
• Ability to learn product information quickly.
• Ability to prioritize and multi-task.
• Excellent written and oral communication skills.
• Attention to detail with strong documentation and follow-up skills.
• Strong knowledge of ERP/order management systems.
• Experience with Microsoft Office 365 products especially Outlook.
