Bilingual Customer Service & Technical Product Support
Introduction
Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.
Mission
I'm assisting one of our clients in the distribution sector, in their search for a bilingual Customer Service Agent.
Main responsibilities:
- Provide technical assistance and advice on our flagship products: wood, laminate and vinyl.
- Provide exceptional customer service to ensure satisfaction.
- Respond promptly to customers' technical questions.
- Handle complaints and resolve problems efficiently.
- Identify customer needs and propose appropriate solutions.
- Design and run training courses for our teams and customers.
- Keep abreast of market trends and innovations.
- Collaborate with the R&D team on new product development.
- Maintain strong relationships with key customers.
- Data entry for incoming orders
Your profile
Qualifications:
- Expertise in flooring products and installation procedures, industry certifications a plus;
- Minimum of 5 years of experience in technical product support or customer service lead role;
- Bilingual (English & French) – written and verbal;
- Computer literacy and proficiency in Microsoft Office Suite and CRM software;
- Strong communication and interpersonal skills;
- Demonstrated leadership skills;
- Organized, detailed, versatile, responsible and reliable;
- Professional, ethical, and ability to work independently and as part of a team;
- Problem solver and ability to handle multiples files at a time.
