Order Agent
Introduction
Hello, I’m Anissa, a recruitment consultant for Fed Supply, a staffing agency specializing in supply chain, logistics, transportation, and customer service. We offer both temporary and permanent positions in the Greater Montreal area. Our team of supply chain and logistics experts speaks your language and operates in your world.
Mission
Our client specializes in the design, assembly, import, and distribution of premium products, experiencing consistent growth in both the Canadian and American markets.
At the heart of their success is a dynamic, young, and passionate team committed to excellence. Joining our client means entering an environment where innovation, quality, and collaboration are paramount.
If you're ready to thrive in a stimulating setting and contribute to our client's growth, we can't wait to see how your skills and passion can enhance their team!
Join our client as a Order Clerk, a key role in ensuring the efficient management of orders while providing exceptional customer service!
Your Responsibilities:
Customer Service: Deliver high-quality service, respond to inquiries, and resolve issues professionally.
Order Confirmations: Manage invoice and order confirmations to ensure accuracy.
Email Management: Sort and redirect emails to the appropriate teams.
Order Entry: Accurately input customer orders into our SAP system.
Prioritization: Organize tasks for quick and efficient order processing.
Attention to Detail: Focus on details to prevent errors and ensure customer satisfaction.
Multi-Tasking: Handle multiple tasks while maintaining high standards.
Sales: Recommend additional products to maximize sales opportunities.
Product Knowledge: Understand our products to provide relevant information.
Quick Learner: Rapidly acquire knowledge about our products.
Positive Environment: Contribute to a collaborative and respectful workplace.
Your profile
Minimum of three (3) years of experience in a similar role;
Relevant training in management, business, administration, or a related field would be beneficial;
Previous experience in sales, customer service, or logistics;
Perfect bilingualism is mandatory;
Results-oriented, with a focus on customer service and teamwork;
Excellent verbal and written communication skills (French and English);
Proficiency in Microsoft Office Suite, including Outlook;
Strong problem-solving abilities;
Ability to work under pressure and meet tight deadlines;
Knowledge of SAP software is an asset.
