Customer Service and Logistics Coordinator
Introduction
Hello, I'm Anissa, a recruitment consultant at Fed Supply, an employment agency specialising in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics professionals speak your language and operate in your world.
Mission
If you'd like to join a dynamic team and contribute to a job centered on people, you've come to the right place!
I'm assisting one of our customers in the distribution sector, located in Mirabel, in their search for a Customer Service and Logistics Coordinator.
Reporting to the Customer Service and Logistics Supervisor, the Customer Service and Logistics Advisor coordinates product shipments to over 25 countries, in collaboration with forwarders and carriers. He/she ensures efficient, quality service.
Main responsibilities:
Check product availability with planning.
Create and track production orders.
Process specific requests (prepayment, quarantine, etc.).
Prepare shipping documents (CERS/SCDE, certificates of origin, packing slips) with the support of the customs compliance department and brokers.
Coordinate transport bookings (air, sea, road) according to incoterms and packaging requirements.
Work closely with Shipping to prepare and collect goods.
Track deliveries, collect proofs of delivery and update the system.
Manage inter-company invoicing.
Ensure effective communication with internal teams and external partners.
Update inventories and customer files in the system.
Participate in finished goods inventories.
Comply with internal policies (safety, customs compliance, etc.).
Perform all other related customer service and logistics tasks.
Your profile
A DEC or AEC in transportation logistics techniques or other related field;
Must have good verbal and written communication skills: French and English for exchanges;
Organized and structured approach (multiple tasks) to effectively manage a large workload under tight deadlines;
Ability to work independently and collaborate with others as a good team player;
Ability to adapt to change in a fast-paced and versatile work environment.
